Q. What is an origination charge?
A. Origination is a one off fee charged for the setting up and the creation of templates (Printing Screens/Embroidery Digitilisation/Jacquards/Photo Etched Plates) to apply your logo in the correct format to the product.
Q. How can I send my logo?
A. For your convenience we have installed a facility to upload your logo once you complete your order, if you prefer you can email your logo once we have sent your order confirmation.
Q. What type of files can I send?
A. Programs supported: Adobe Photoshop - Adobe Illustrator - Adobe Acrobat. File formats: EPS - TIFF - JPEG - BMP - PDF. Specific typestyles should be clearly indicated. If specific fonts are to be used, please provide the font(s). If you do not have a suitable file we can offer to re-draw your logo, please note this service may be chargeable depending on the complexity of your logo.
Q. Will I see how my logo will look on the product before production?
A. All orders are preceded on approval of a digital PDF sample showing your logo position and size to scale prior to production.
Q. How accurate will my corporate colours be matched?
A. We match all colours to Pantone/CMYK/RGB references. If you know the references for the colours in your logo please confirm these with your order, alternatively we will match these for you in the digital artwork proof.